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In this section we list a few frequently asked questions about product registration and product use. If you have any question about order or subscription, please go to support to find more answers.
Download & Install & Upgrade
- 1. I want to upgrade to DemoCreator V5.0, do I need to pay to upgrade?
- 2. I don't want to use DemoCreator V5.0, how to downgrade to the V4?
- 3. What should I do if the program fails to install?
- 4. How can I update my version to the lasted one?
- 5. Fail to download due to proxy server?
- 6. Mac: How can I re-record after reinstall the DemoCreator?
Activation and Account
- 1. What’s the difference between the paid version and trial version?
- 2. Can Democreator be used for free, and how to remove the watermark?
- 3. Is DemoCreator compatible with 32 bit operating systems?
- 4. How can I apply for a refund?
- 5. What's the login mode of DemoCreator?
- 6. Mac: DemoCreator for macOS System Requirements?
- 7. How to activate the DemoCreator after purchase?
- 8. Can I sign in on different computers?
- 1. What’s the differences between the New Recording and Record Screen?
- 2. How to Fastexport video after recording?
- 3. Can the AI Face Recognition function be used for free? How many times can I use it at most?
- 4. Why can’t some games be recorded?
- 5. What should I do if I can not capture the audio from the computer?
- 6. What should I do if the program crashes or "bugsplat" appears?
- 7. Why do I hear an echo or noise with the recorded file or exported file?
- 8. Where the recorded video will be saved to?
- 9. Is there a limitation on recording length?
- 10. Can I capture two PC display screens simultaneously?
- 11. Can I switch the screen?
Import and Upload
- 1. Where the project will be saved to?
- 2. Can I open .dcsproj project with other app or players?
- 3. What should I do if the program crashes or freezes while importing?
- 1. Why the playback on timeline appears to be lagging or out of sync?
- 2. How to speed up or slow down a video?
- 3. Why there is a quality loss after conversion?
- 4. Why the conversion process is so slow?