Screenflow Not Working – How to Fix

Olive Eve
2020-09-24 14:44:59 • Filed to: Screen Recording Tips
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Like all other apps on your Mac, sometimes Screenflow can fail to work. In recent times we have received numerous complaints from a lot of Screenflow uses who complain that various aspects of Screenflow are not working correctly. One of the main complaints that we have seem from users is that Screenflow can record the screen easily, but when users attempt to edit the recorded files, they often find that the files in the root directory.

While this is a little on the extreme side, there are also numerous other problems associated with Screenflow that can prevent the average user from getting the most out of the program. Whether Screenflow is not recording the screen, it is not responding to any of your commands of it is not recording audio, the following solutions will prove very useful to you.

Force Quit Screenflow

When an app is not working as it should on your Mac, the best way to get it to work normally again is to force quit the app. There are several ways to force quit Screenflow, including the following;

Using Keyboard Shortcuts

Step 1: Press Command + Option+ Escape keys on your Mac at the same time.

Step 2: In the “Force Quit Applications” window that appears, choose “Screenflow” from the list of apps and then select “Force Quit”

Step 3: Click “Force Quit” again and Screenflow will close.

Using the Dock

Step 1: Press and hold the “Option” Key on your keyboard and right-click on the Screenflow app icon

Step 2: In the menu that appears, select “Force Quit” to force quit the app

Using the Apple Menu

Step 1: Press the “Shift” key on your keyboard and then click on the “Apple Menu”

Step 2: In the options that appear, select “Force Quit Screenflow” and the app will be closed.

Delete Screenflow Cache

Another way to get Screenflow to start working again is to delete the app’s cache. Follow these simple steps to delete Screenflow cache;

Step 1:    If Screenflow is open on your computer, close it and be sure to save any open projects.

Step 2: Open a new Finder window and then select the “Go” menu at the top.

Step 3: Hold down the “Option” key on your keyboard and in the menu that opens, select “Library”

Step 4: Open the “Caches” folder and delete all the files that start with “net.telestream.screenflow(4/5/6/7)”

Step 5: Empty the trash

Delete Any Old Versions of Screenflow

Any older versions of Screenflow that may still be on your computer can easily interfere with the proper function of the app. Therefore, if Screenflow is still not working, you may want to remove any older versions of the app that may still be present on the computer. The following simple steps show how to do that;

Step 1: Make sure that Screenflow is closed on your computer and if there are any projects you are working on, save then before closing the app.

Step 2: Then, follow the steps above to delete cache and old preference files that may still be on the system.

Step 3: Keeping Screenflow closed, open the “Terminal” (Finder > Applications > Utilities > Terminal and then copy and paste the following command;

defaults delete net.telestream.screenflow4

defaults delete net.telestream.screenflow5

Restart the Computer

Most app issues including issues with Screenflow can easily be fixed by restarting the computer. The following are some of the ways to restart a Mac;

Through the Menu Bar

Step 1: Click on the Apple Menu at the top-left of the screen

Step 2: In the menu that appears, click on “Restart” and the computer will shut down to restart a few seconds.

Using Keyboard Shortcuts

Step 1: On your keyboard, hit both the “Control” and the “Eject” button at the same time. The eject button is located in the top row and has an upward facing arrow with a thin line underneath it.

Step 2: in the popup that appears, choose “Restart” to restart the system.

Please note that sometimes the Mac can fail to respond to some of these commands. In this case, you may want to manually shut down the system. The best way to do that is to press and hold the power button until the computer shuts down. Wait for the computer to turn black completely and then press the power button again to turn it on.

Extra Tip: Screenflow Alternative

If all the solutions above don’t work to fix the problem, the best solution is to seek an alternative program with all the features and functions that Screenflow has. While there are a lot of options when it comes to third-party video recording and editing features, there is only one tool that works better than all others. Wondershare DemoCreator is the best alternative to Screenflow that we can recommend out of the thousands of video recording and editing software in the market.

democreator recording screen

DemoCreator comes with hundreds of features that can make it very easy for you to create professional video tutorials and demos. Some of its most notable features include the following;

  • It is designed with the beginner user in mind, making it one of the easiest video recording and editing programs that you can use.
  • It gives you flexibility when it comes to the recording options that you have. You can record the screen, allowing you to create screenflow tutorials, product demos and presentations. Yet, it also allows you to record webcam footage.
  • It allows users to import and export various types of media. For example, you can add multiple videos to the timeline by simply choosing the “Import media files” option and then selecting the videos you would like to add.
  • It also offers a variety of options when it comes to video editing tools. You can cut and split videos and even add numerous fade-in and fade-out effects.
Olive Eve

Olive Eve

staff Editor

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